Your Rights and Responsibilities
All Festival volunteers bear certain rights and responsibilities. We ask that all volunteers abide by the following policies.
- To be identified as a volunteer and treated as a co-worker
- To be properly informed of our policies and regulations
- To feel comfortable with the tasks assigned and be able to request a change of crew depending on availability
- To know the Festival Official’s expectations of them as well as their own of the Festival Officials
- To be recognized for their contribution to the festival
- Food and water in VHQ during shifts
- A T-shirt
- Be courteous and helpful to all members of the public and answer all questions to the best of your ability
- Follow the instructions of Festival and Race Officials and Staff. If you have questions, seek clarification right away.
- Know the site layout and the responsibilities of all crews
- Behave in a respectful and courteous manner to spectators, paddlers, staff, and fellow volunteers
- Check in and out for your shifts at the Volunteer Headquarters
- Arrive for your shift 15 minutes early
- Wear your Volunteer T-shirt while on shift
- Contact your Festival or Race Official or the Volunteer Coordinator if you are unable to make a shift
- Remain sober and substance-free during your shifts
- Refrain from making personal calls or texting during your shifts
- Complete a waiver
- Complete and submit any necessary certification, including a Criminal Record Check for the Event Safety Crew or Serving It Right certificate for the Beer Garden Crew
- Bring fallen Lights of Courage Tags to BC Cancer Foundation
- Be a team player – we may need your help in other crews!